Privacy Policy


Last updated: October 16, 2023

This Privacy Policy explains how Scratchpad, Inc. (“Scratchpad”, “we”, “us”, “our”) handles personal data collected by us as a data controller during the normal course of business (sales, marketing, and support), as well as how Scratchpad as a data processor handles all client relationship management information input into the Scratchpad software by the Account Owner or Authorized Users or generated on behalf of Account Owners in connection with the services. This Privacy Policy operates in connection with the Scratchpad Terms of Service and all capitalized terms not otherwise defined herein have the meaning set out in the Terms of Service.

Personal Information Definitions

Account Data: Information pertaining to the owner of the Account, including name, email, address, billing information.

1. Scratchpad services

Scratchpad provides a sales performance software for use in connection with a Salesforce account. The software is accessed through the browser as a web application or chrome extension.

2. Data collected during normal business transactions with the Scratchpad Services and visits to the Scratchpad Site

In the normal course of providing the Scratchpad service, Scratchpad collects personal data or information pertaining to the owner of the applicable Scratchpad Account and/or Authorized Users for that Account, including name, email, address, phone number, employer and billing information (“Account Data”). We may also collect browsing data from individuals who visit the Scratchpad Site or use the Scratchpad Services. In these circumstances, Scratchpad acts as a data controller. Scratchpad also acts as a data controller with respect to our own internal client relationship management data. This is data that Scratchpad needs in order to provide services to our Customers, including performing contractual obligations, engaging in marketing activities, and providing support services (e.g. processing and responding to Customer inquiries and requests).

For the site, Scratchpad may collect and analyze aggregate visitor information, including the domain name, visited surveys, referring URLs, and other publicly available information. We use this information to improve our website and services and to customize the content of our pages for each website visitor.Cookies may be used to deliver customized content to website visitors. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Required Cookies. These cookies are required to enable core site functionality.

Analytics/Performance Cookies. These cookies allow us to analyze site usage so we can measure and improve performance.

Targeting/Advertising Cookies. These cookies are used to make advertising messages relevant to you.  They perform functions like preventing the same ad from continuously re-appearing and ensuring that ads are properly displayed.

Please note that we do not have control over third parties whose cookies we use (including, for example, advertising networks and providers of external services like web traffic analysis services). These cookies are likely to be analytical/performance cookies or targeting/advertising cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Scratchpad collects Account Data from you directly or from your employer. Scratchpad will treat this Account Data according to this Privacy Policy, plus any additional restrictions imposed by the third party that provided Scratchpad with it or the applicable national law. These third- party sources include Scratchpad business dealings with your employer and/or third parties you directed to share your Account Data with Scratchpad.

Scratchpad does not sell or share personal information of any type, including Account Data, that we collect from you.

3. Exercising your rights

If you wish to exercise rights in relation to any personal data for which Scratchpad acts as a data controller (including, without limitation, Account Data), you should contact [email protected]. If you are located in the State of California, you may also call toll-free at (844) 987-2535. Please note, however, that Scratchpad can or will delete your Account Data only if there is no statutory obligation or prevailing right of Scratchpad to retain it. Note further that if you request that Scratchpad deletes your Account Data, you will not be able to continue to use any Scratchpad service that requires Scratchpad’s use of your Account Data.

4. Data subject rights

• In certain circumstances, individuals may have the following rights under data protection law in relation to their personal information: A right to access personal data or personal information (including, without limitation, Account Data) that Scratchpad collects, uses, discloses, or processes (if applicable) about you
• Rectification of inaccurate data
• Erasure of personal data
• Restriction of processing of personal data
• Right to data portability
• Right to object to processing of personal data and the right to be assured that such objections are promptly remitted to the data controller for correction
• Right to withdraw consent to processing of any personal data
• Right to opt-out of the sale of personal data, if applicable
• Right to non-discriminatory treatment for exercise of data protection rights

Scratchpad will take steps to ensure that it verifies your identity to a reasonable degree of certainty before it will process the data protection rights you want to exercise. When feasible, Scratchpad will match personal data provided by you in submitting a request to exercise your rights with information already maintained by Scratchpad. This could include matching two or more data points you provide when you submit your request with two or more data points that are already maintained by us.

In accordance with the verification process set forth in the California Consumer Privacy Act (“CCPA”), Scratchpad will require a more stringent verification process for deletion requests, or for personal information that is considered sensitive or valuable, to minimize the harm that might be posed to you by unauthorized access or deletion of your personal information. If Scratchpad must request additional information from you outside of information that is already maintained by Scratchpad, Scratchpad will only use it for the purposes of verifying your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes.

Scratchpad will decline to process requests that are manifestly unfounded, excessive, fraudulent, or are not otherwise required by local law.